IMPORTANT SHIPPING INFO
We ship from our East Coast warehouse in Melbourne, Florida and our West Coast warehouse in Vista, California. Orders placed for delivery to areas in reasonably close proximity to those locations have a better chance of timely delivery.
If you have further questions about shipping times, please call us at 321-777-6021.
ORDERS SHIP FREE WITHIN THE CONTINENTAL USA. FREE SHIPPING DOES NOT APPLY TO HAWAII, ALASKA OR PUERTO RICO. QUESTIONS ABOUT SHIPPING PLEASE CALL 321-777-6021 - WE DO NOT SHIP TO PO BOXES!
Refused or Returned Orders:
Orders refused or returned DO NOT qualify for FREE shipping and will be charged the full cost of shipping both to and from the customer and any storage fees charged to Indo Board by FedEx or any other Carriers. Customer will be refunded the balance between amount paid for the product less all shipping costs and fees.
Promotional sales happen from time to time. Should you find that an item goes on sale at a discounted price within 24 hours of having purchased it at full price, we can honor a refund for the difference. This must be within 24 hours of when the sale begins. The promotional sale discount will not apply on top of any other discounts received on the original order.
Address Correction or Other Fees:
At order placement, Customer shall provide Indo Board with a valid and accurate FedEx deliverable shipping address including any apartment, unit or suite number and whether location is a street, avenue, etc. Shipping address must also include the correct zip code. This is very important because FedEx imposes an "Address Correction" fee for each box shipped if the address or zip code is not correct. If the address provided by the customer is not a valid FedEx deliverable address according to FedEx, an "address correction" fee of $15 per box will be charged to the customer's credit card upon notification by FedEx to Indo Board. Orders being shipped to a P.O. Box cannot be shipped because of size restrictions. .
Our standard method is FREE FedEx Ground anywhere in the Continental USA with an average delivery in 3-5 business days from our ship date.
- Ground (FREE in Continental USA) - average delivery in 3-4 business days
- Ships Daily Monday - Friday from Florida and Southern California
- Customers receive notification and tracking number when the order is shipped.
We strive to ship your order the same day it was placed. However, due to order volumes and holidays, we ask that you allow 1-3 business days to process your order. Please contact us if you have NOT received your shipping confirmation email (sent to your Customer Account email address).
We do not ship via the United States Postal Service (USPS) unless there is absolutely no other option. Therefore, we do not allow "P.O. Box" shipping addresses for on-line orders. If this is your only option, please contact us directly.
Returns & Refund Policy:
At Indo Board Balance Trainer, we strive for quality workmanship and customer satisfaction. All products are guaranteed against manufacturing defects or damage as a result of shipping. If you are not completely satisfied with an item it must be returned within 30 days of receiving the product.
Returned items must have a Return Authorization Number (RA number). Please contact us for prior approval before returning any items. No returns accepted without prior approval.
Returned items must be shipped back to Indo Board with freight prepaid. We recommend that you should return your item(s) via a traceable carrier to ensure return delivery. FedEx Ground is the preferred option. Credit will be given after the product is returned and has passed inspection. Sorry, no refunds, credits, or exchanges after thirty days.
United States Orders
We only ship products within the continental United States and due to shipping cost from the mainland, we do not ship for free to Puerto Rico, Hawaii or Alaska.
Due to varied shipping costs and limitations, we cannot process military APO or FPO addresses from our online store. These orders must be shipped via USPS (United States Postal Service) and thus require prior approval. However, in most cases, we can process these orders manually by phone from our main office at 321-777-6021.
Contact INDO BOARD Canada below:
INDO BOARD Canada
10520 Yonge St., Unit 35B-328
Richmond Hill, Ontario
Reach us By Phone:
Toll-Free: 1(866)411-2688 ext. 116
Indo Board Balance Trainer does not ship products directly to international-overseas locations. However, you can order products directly from our overseas distributor's via the following links.
UK , Ireland & rest of Europe
contact : Adriano Roldan
Germany, Denmark & Austria
Phone: +49 (0)30 / 53 600 956
Mobile: +49 (0)151 / 270 60 600
Contact: Jorg Pontow
Holland & Belgium
contact: Benno ter Maat
contact: Erik Motelay
Phone: +46 70 3510428
Contact : Rickard Wänqvist
telephone 56 35 15 00
contact: Øystein Johansen
Cell (+33)06 87 53 31 69
Contact: Eric Segalen
Contact: Guido Virgulti
Phone: 34 646 93 05 85
Contact: Bernd Jenkner
Contact: Helen & George Kontarinis
contact: Martin Pach
Tel 00386 59 219 925
Contact: Jaka Bizjak
contact: Peter Magdacs
Tel. Direct +41 (0)31 370 07 23
Tel. +41 (0)31 371 46 24
Fax. +41 (0)31 371 49 92
Contact Kemal Sadikoglu
SINANO Co., Ltd.
1104-1 Iwamurada, Saku-city, Nagano 385-0022 JAPAN
Phone : ＋81-267-67-3321
Contact : Yasutaka Ikeda
E-mail : firstname.lastname@example.org
Wind N' Surf International Ltd.
1201-2, 12/F., Chai Wan Industrial City, Phase 1,
60 Wing Tai Road,
Jalan Camplung Tandul, Ruko
NO. 8, Saminyak
Bali, Indonesia 80361
Phone: +62 361 738 208
Fax: +62 361 736 737